For quality New, Demo and Toyota Certified Pre-Owned Vehicles
At Lismore Toyota, we strive to deliver an excellent customer experience and achieve a high customer rating score.
But we know sometimes everything is not perfect. If we have failed to meet your expectations in any way, please contact us using one of the methods below and we promise we will take action to acknowledge and address your concerns.
Your feedback, both positive and negative, will drive us to deliver the best possible customer experience.
We are committed to helping individuals and businesses resolve any issues or complaints as quickly as we can. This is in accordance with Customers' rights under the consumer guarantees in the Australian Consumer Law (ACL).
For further information regarding your rights, you may wish to read the Toyota Customer Charter or visit the ACCC website.
If your complaint is about a car loan with Toyota Finance, please refer to the Toyota Finance Complaints Policy.
As a first step, we encourage you to please call us directly on 02 5624 7400 and we will direct you to the Department Manager. The minimum information required to investigate a complaint includes:
Alternatively, complete the form below and we will endeavor to respond within 2 business days.
Privacy: If you submit personal information via this website, your personal information will be handled in accordance with the Dealer Privacy Policy available at https://lismoretoyota.com.au/privacy.html and the privacy policies of the other OneToyota organisations that deal with you (if any) available at toyota.com.au/privacy. This includes using your information to send you marketing and information as outlined in the privacy policies.
If you are dissatisfied with the outcome, you are entitled to request further review by Toyota Australia, seek legal advice or make a complaint to the following government external bodies:
Australian Competition and Consumer Commission (ACCC)
NSW Fair Trading
